General terms and conditions

This website is operated by West & Co London. Throughout the site, the terms “we,” “us,” “our” and “operator” refer to West & Co London. West & Co London offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing our site and/or purchasing anything from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, suppliers, customers, vendors, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

  • Grace period: the period within which the consumer can exercise their right of withdrawal

  • Consumer: the natural person who is not acting in the exercise of a profession or business

  • Day: calendar day

  • Duration transaction: a distance contract relating to a series of products and/or services

  • Durable medium: any tool that enables a consumer or entrepreneur to store information in a way that allows future consultation and unaltered reproduction

  • Right of withdrawal: the right of the consumer to cancel the distance contract within the cooling-off period

  • Entrepreneur: the natural or legal person offering products and/or services remotely

  • Distance contract: an agreement made within a system for remote selling without physical presence

  • Technique for distance communication: tools for concluding a contract without being physically present

  • General Terms and Conditions: these current Terms and Conditions of the entrepreneur

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Trade name: West & Co London
Customer service email: info@westandco-london.uk

ARTICLE 3 – APPLICABILITY

These terms and conditions apply to every offer and every distance contract concluded between West & Co London and the consumer. Terms will be provided electronically or in writing prior to concluding the agreement.

ARTICLE 4 – EU & INTERNATIONAL CUSTOMERS

International customers, including EU residents, are responsible for any applicable import duties or taxes. These are not included in the item price and must be paid upon delivery.

ARTICLE 5 – THE OFFER

Offers are non-binding and may be changed. Product descriptions are accurate and detailed. Prices exclude customs duties and VAT, which are to be paid by the customer in their own country. All relevant order and contract terms will be clearly stated in the offer.

ARTICLE 6 – THE AGREEMENT

The agreement is concluded once the consumer accepts the offer and fulfills the specified conditions. Upon electronic acceptance, confirmation will be sent. Security measures are applied for electronic data. Orders may be refused based on payment checks or other valid reasons.

ARTICLE 7 – RIGHT OF WITHDRAWAL

You may cancel your order within 14 days of receipt. The product must be returned in its original condition and packaging. Notification of withdrawal must be sent via email.

ARTICLE 8 – COSTS IN CASE OF WITHDRAWAL

Return shipping costs are borne by the customer. Refunds will be made within 14 days after receipt of the return.

ARTICLE 9 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal may be excluded for:

  • Custom or personalized products

  • Perishable goods

  • Sealed products (e.g., hygiene or media) once unsealed

ARTICLE 10 – THE PRICE

Prices may change due to legal obligations or market conditions. VAT is not charged by West & Co London on non-EU deliveries; the customer pays local import taxes.

ARTICLE 11 – CONFORMITY AND WARRANTY

Products will meet legal requirements and match the description. Any complaints must be submitted within 14 days. Warranty does not cover misuse or self-repair.

ARTICLE 12 – DELIVERY AND PERFORMANCE

Orders are fulfilled with care. Delivery time is typically within 30 days. If delayed, customers will be informed. Replacement items will only be sent with clear communication.

ARTICLE 13 – DURATION CONTRACTS

Customers may cancel subscriptions or long-term contracts with appropriate notice (typically one month). Contracts are not automatically extended without clear consent.

ARTICLE 14 – PAYMENT

Payments must be completed within 7 business days. Incorrect payment details must be corrected immediately. Unpaid orders may be canceled.

ARTICLE 15 – COMPLAINTS PROCEDURE

Complaints must be submitted within 7 days after receiving the product. We aim to respond within 14 days.

ARTICLE 16 – DISPUTES

All contracts are governed by Dutch law. Any disputes will be resolved under Dutch jurisdiction.

ARTICLE 17 – PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy. For inquiries, email us at info@westandco-london.uk.

ARTICLE 18 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any typographical errors, inaccuracies, or omissions and to cancel orders due to such issues, even after an order has been placed.

ARTICLE 19 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time. Changes will be posted on this page. Continued use of the website means acceptance of those changes.

ARTICLE 20 – CESOP

Due to the 2024 amendment of the Turnover Tax Act 1968 and the CESOP regulations, payment service providers may register transaction data in the European CESOP system for transparency and tax compliance.